Best Practice

Case Studies

Tailor your own agenda by choosing from our best practice case study presentations from the areas of Leadership & Strategy, Culture & Engagement, and Continuous Improvement.


Operational Excellence Leader- Compression Technologies and Services,
Ingersoll Rand


Operational Excellence Approaches in Commercial Services

Michael is responsible for the leadership and of deployment of business process excellence, Lean thinking, and Operational Excellence in the Compression Technology & Services Strategic Business Unit in Europe, Middle East, India and Africa. Michaels will illustrate their approaches to drive completion of Lean projects that drive Operational Excellence, Continuous Improvement, and Dramatic Growth in the business. Michael’s presentation will include:

  • Understanding what Value Add Activities in Customer Service is
  • Buy-in of non-manufacturing people into the Continuous Improvement Journey
  • Customer segmentation to support Operational Excellence
  • Performance Dialogues and communication
  • Standard work in sales
  • Instigating a 5-day Kaizen in Customer Services
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Operations Director – Battery Assembly Centre, Jaguar Land


Leadership, Climate and Culture – Creating the Factory of the Future

Brendan has over 30 years senior operational and change management experience with some of the world’s leading manufacturing and engineering companies including Toyota, BAE Systems and Rolls Royce. For Brendan, the creation of the Battery Assembly Centre (BAC) is the ‘perfect electric storm’. New product; new factory, new customers and a paradigm shift in velocity and speed of manufacturing required.

During this leadership and culture case study, Brendan will illustrate key lessons in:

  • “The Circle of Leadership Behaviours” and how it can drive the desired culture
  • The Trust Account and Consistent Behaviours
  • Creating standards in behaviour and ‘Lord Lucan’s Picnic’
  • What every leader needs to know about the Relative Power of Consequences
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Excellence Lead
UK & Europe Pladis Global


Dalmatians to Labradors
– Moving from Islands of Excellence

Pladis Global is home to many of the best loved biscuits and snacks from McVitie’s and Jacobs. Chris has spent the last decade implementing Lean techniques and programmes within the food manufacturing industry with companies such as Nestlé and British Sugar. The latest iteration of which takes a pragmatic look at Operational Excellence and concentrates on maximising sustainable transformation within a highly cost competitive sector. This case study will describe how they have focused on consistent deployment of Operational Excellence with focus on:

  • Why are we not hitting our targets, we’ve trained enough people!
  • The principles that power the engine
  • Tiered Accountability
  • Creating alignment
  • Never let up, the Road to Zero
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Practitioner, True North Excellence


The Jigsaw of Excellence – Putting the pieces together for your own Framework to Excellence

Although leaders often understand the many components of excellence, piecing it together in to comprehensive model that can pull a management team together, aligned their organisations, and drive the behavioural change has always remained a significant challenge. Through case study examples that illustrate some of the challenges, together with insight from Carl’s three decades in operational excellence, this case study presentation will illustrate how:

  • To adapt and apply your own model that will guide your progress and performance across the components of excellence
  • Visual Management can be the driver for an engaged and empowered workforce
  • You can see you organisation as systems, and how they can drive behavioural change
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Continuous Improvement Manager



People 4.0 – Game Plan - How to enable people to deliver the next industrial revolution

Technology will not deliver the next industrial revolution, people will. We have an inbuilt need for challenge and social interaction. Quality responsive interfaces and accurate, relevant timely feedback already unlocks this need and engages our latent cognitive energies. Virtual productivity is at an all-time high and increasing and is enabled through frictionless ‘User experience’ in digital social system, games and e-commerce.

How well is this realised or even considered in the work place?

In order to deliver the promise of digital, what are the critical factors and enablers that should be considered to give the modern workforce autonomy to accelerate Continuous Improvement and innovation and use technology to bring productivity back into the real world

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Lead Practitioner, True North Excellence


Harnessing the voice of customer to drive Operational Excellence

‘’Wherever there is a product or a service for a customer there is a Value Stream. The task lies in seeing it’’……… Bill will not only take you through some of the challenges organisations face in understanding the first principle of Lean ‘Specify value from the customers perspective’, but also how you align your improvement efforts to help deliver that value. Bill will provide insights and best practice to help you and your teams better understand what the customer sees as value so you can align your innovation and Continuous Improvement activity on your Journey to Excellence.


What you will learn:

  • Approaches you can use to identify and understand what your customers sees as value
  • How you ‘learn to see’ by mapping the entire sequence of events, both value add and non-value add across the value stream
  • How aligning sales, product development and operations to the voice of customer helps prioritise and accelerate Continuous Improvement and innovation
  • The Lean Principles cycle of improvement
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Operations Director Interim, Airbase Interiors


Driving Continuous Improvement Through Kaizen

Frank Walsh is a senior manufacturing leader with over 30 years in driving Lean methodology and a former Cranfield Best Factory Award Winner. In this session he will illustrate the key lessons in building a successful kaizen culture that can drive lean behaviours and continuous improvement. Frank will discuss:

  • Identifying Voice of Customer is selecting the right Kaizen event
  • Training for Kaizen and setting realistic goals and priorities
  • Building a Kaizen team and coaching the right behaviours
  • Identifying early problems in the Kaizen team and how to manage them
  • The low cost of Kaizen – get it right it can accelerate improvement – 5 key enablers to getting it right
  • Giving the team a voice and quick wins
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Mental Health First Aid Trainer


Boosting Productivity: Managing Workplace Mental Health

The cost to UK manufacturing of mental health in the workplace runs into £billions per year. Decreased productivity, moral problems, lack of engagement, absenteeism, presnteeism and safety issues are just some of the signs and symptoms of workplace mental health. In this speaker session Simon will illustrate:

  • The difference in Mental Health and Physical Health approaches in the workplace and developing the right approaches for both
  • The iceberg of cost of workplace mental health and its impact on operational and manufacturing effectiveness
  • Absenteeism and Presentism, their true cost to employers and developing effective approaches to both
  • The Mental Health First Aid action plan
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Practitioner, True North Excellence


Understanding Your Losses – An Introduction to Overall Equipment Effectiveness (OEE)

Many organisations are under pressure to ensure that their assets are producing parts in the most efficient and cost-effective way, but what does this really mean?

Most organisations have measures on key equipment, but are they measuring the right things?  Is the measure simply there to report the acceptable numbers to keep the pressure off explaining potential poor performance. Or do they measure their asset is such a way that it focusses on a Continuous Improvement approach and culture that drives relevant and tangible involvement and activity to ensure all machinery losses are recorded? Are these losses analysed with robust actions showing daily, weekly, monthly and yearly improvement ?

To really get to grip with understanding your machine losses then you need to first understand the whole concept and benefit of measuring OEE.

In this session you will understand

  • The myths and reality of effective OEE measurement
  • The 6 main OEE loses
  • How to create a simple OEE data collection system
  • How to use the OEE data to generate loss analysis
  • The OEE Process Tree – understanding the fundamentals
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Improvement Director Interim, Stockport MBC


Lean, Agile and Kanban in Business Processes

Can Lean professionals learn new techniques from the world of Agile thinking, which itself came from Lean thinking? In this presentation Matt will identify some of the common practices that illustrates how Lean and Agile thinking are complimentary in business process improvement and supports the road to World Class. Many of the learning points will be illustrated through practical examples from 15 years of Matt’s lean and agile experience. The session will cover:

  • The Agile Manifesto and the 12 Agile Principles
  • Industry 4.0, Agile and humanity in the workplace
  • Common approaches in Agile to support non-manufacturing processes
  • Focus on Agile to support front end services and increasing development processes
  • Kanban and visualisation in non-manufacturing areas, managing the flow of work, feedback loops and how data is king
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Well done True North Excellence, an excellent two days, leaving here very motivated and inspired

Lean Implementation ManagerMcLaren F1

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